FAQs

What currency are the prices do I see in the site?
  • All prices are in USD
Where do you ship from?
  • We ship 100% of our products anywhere in the United States from our warehouse in Midway, California.
Do you ship to all countries?
  • Yes, we offer Worldwide Shipping!
How long does it take to receive my order?
  • On average, Standard shipping times apply (4-6 business days for domestic and 8-12 business days for international). You will receive an email once your order has shipped along with your tracking number.

When do you ship the orders from your fulfillment center?

  • We process and package all orders after 24-48 hours of the purchase timestamp, ready to be shipped the next working day.

Why does the shipping status show that the shipping status is ‘currently unavailable’?

  • Once the parcel is shipped, it usually takes another 3-5 days for the tracking status to show up correctly on the tracking number, some may take longer than usual.
  • We don’t know why there is a time lag between USPS updating it but we assure you that the items are on the way. We recommend you check back in a few days.

I didn’t receive an order confirmation email?

  • Every order is automatically sent a confirmation email. Please check your spam or junk folder.
  • If still missing, just contact us and we’ll send you a brand new email confirmation.

Missing Package: Tracking says delivered but didn’t receive it yet?

  • If it’s our fault we will send you a new item.
  • If it’s the buyer’s fault, buyer will be responsible for the claim
  • If we’ve confirmed with the post office and shipping carrier that the item has been delivered with a specific date, time and location. We are not responsible for missing claims. We would suggest you go to ask your neighbors in case the items was sent to the wrong doors.
  • If the missing package is due to package thieves, we’ll be happy to ship you the same order again for 30% off the price tag you bought
  • If our shipping carrier or postal office cannot confirm the item was delivered. We’ll usually just send you the item again.
  • Please contact us for more details so we can find out the best solution for you.

Tracking says delivered to a wrong address?

  • We deliver to the exact address that was given to us, normally this doesn’t happen because 99.99% of our products are updated with the correct tracking number.
  • It may be that the system had updated the wrong tracking number into the system. For that case, we’ll send you the correct tracking number so you can check the current status of your correct tracking.

I am not in love with my order, can it be returned? What if there is an issue?

  • We offer a 100 % money-back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include all a name and order number on the returned parcels.
  • Please note: If your package is on the way, you must wait for it to arrive and return it before receiving a refund.

Can I cancel my order?

  • You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.

How secure is my personal information?

  • Luuxmovie uses industry standard privacy protection. We don’t sell, lease, or distribute any personal customer information.
  • Your sensitive personal information will be kept securely with us offline.

I have a question that wasn’t answered, can you please help?

  • Absolutely! Please send us an email to support@luuxmovie.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.